Refund policy.
Clear rules for generation credits, payment issues, and subscription cancellation.
Last updated October 9, 2026Service operator
Bigfoot Studio is operated by aivideoGenerator. For account, privacy, or billing requests, use the support contact below.
Failed generation credits
If a generation task is confirmed as failed, the credits charged for that task are returned to your balance. A delayed or pending generation is checked before a final decision. Do not create a new request to resolve an uncertain submission; use its retry action or check My videos.
Result quality
AI output can vary. A completed video may differ from the intended scene, camera direction, or appearance. A particular creative result is not guaranteed. Generation credits are not automatically returned solely because a completed result does not match your preferences.
Payment issues and refund requests
If you believe a payment is duplicated, incorrect, or not reflected in your credits, contact support with your account email, order reference, amount, and a short explanation. Do not send full card details. Payment refund requests are reviewed individually, including credit usage and applicable consumer law. No automatic payment-refund window is promised.
Subscription cancellation
Use the billing portal under My subscription to stop future renewals. Cancellation does not by itself refund a paid period. Your access continues until the current paid period ends, unless the subscription has otherwise become inactive. Unused credits stay in your balance.
Mandatory rights
This policy does not limit any refund, cancellation, or consumer rights that apply by law. Where a required right conflicts with a policy statement, the required right applies.